All sales are final, unless we got it wrong.
SHINDO Node is a certified radio device built to order in small batches. We cannot resell returned units, so our policy is strict — and clear before you buy.
SHINDO Node is a certified radio device built to order in small batches. We cannot resell returned units, so our policy is strict — and clear before you buy.
返品特約（特定商取引法第15条の3） お客様のご都合による返品・交換・キャンセル（商品発送後）はお受けしておりません。商品到着後8日以内の法定返品権は、本特約により適用されません。初期不良・配送中の破損・誤配送の場合に限り、商品到着後7日以内にご連絡いただいたものについて、当社負担で交換または返金いたします。
Special return clause (Act on Specified Commercial Transactions, Art. 15-3). We do not accept returns, exchanges or cancellations for change of mind once an order has shipped. This clause excludes the statutory 8-day return right for mail-order sales. Only items that arrive defective, damaged in transit or different from what you ordered, and reported within 7 days of delivery, are replaced or refunded at our cost.
SHINDO Node devices and accessories bought directly from Meta Studios Creative Agency KK at shindoalert.com. Philips Hue and other products bought through links on this site are sold by Amazon, Signify or other retailers under their own return policies. SHINDO Pro subscriptions are sold by Apple; see section 8.
We do not accept returns or exchanges because you changed your mind, ordered the wrong quantity, no longer need the device, found it elsewhere, or are dissatisfied with radio range in your area. Range depends on terrain, buildings and other nodes and is described honestly on the product page before purchase.
If your Node arrives defective (does not power on, does not pair, radio does not transmit), damaged in transit, or is not what you ordered:
Reports received after 7 days are handled under the 12-month warranty in our Terms, which covers repair or replacement of units that fail under normal use.
Approved refunds go to the original payment method within 14 days of approval. Your bank or card issuer may take additional days to post them. We do not refund shipping costs except when the error was ours.
If a parcel is returned to us because the address was wrong, it was refused, or it was not collected within the carrier's holding period, we refund the item price minus the original and return shipping costs, or re-ship it if you pay the shipping again.
Subscriptions are billed by Apple. We cannot issue refunds for App Store purchases; request one from Apple at reportaproblem.apple.com. Cancel at any time in iOS Settings → your name → Subscriptions; access continues to the end of the paid period.
Nothing in this policy limits rights you have under Japanese law that cannot be excluded by contract, including under the Consumer Contract Act (消費者契約法) and the Civil Code provisions on non-conforming goods (契約不適合責任).
support@shindoalert.com · Meta Studios Creative Agency KK, 3F・5F・6F, 6-28-9 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan